Privacy Policy

Savvy Audiology is committed to providing quality services to you and this policy outlines our ongoing obligations to you in respect of how we manage your Personal Information.

We have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which we collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at

What is Personal Information and why do we collect it?

Personal Information is information or an opinion that identifies an individual. Examples of Personal Information we collect include: names, addresses, email addresses, phone and facsimile numbers.

This Personal Information is obtained in many ways including correspondence, by telephone and facsimile, by email, via our website, from your website, from media and publications, from other publicly available sources, from cookies and from third parties. We don’t guarantee website links or policy of authorised third parties.

We collect your Personal Information for the primary purpose of providing our services to you, providing information to our clients and marketing. We may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from our mailing/marketing lists at any time by contacting us in writing.

When we collect Personal Information we will, where appropriate and where possible, explain to you why we are collecting the information and how we plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual’s racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

  • For the primary purpose for which it was obtained
  • For a secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorised by law.

Health Information

Health information is any personal information about your health or disability. It includes information or opinion about your illness, injury or disability.

Some examples of health information include:

  • notes of your symptoms or diagnosis
  • information about a health service you’ve had or will receive
  • specialist reports and test results
  • prescriptions and other pharmaceutical purchases
  • dental records
  • your genetic information
  • your wishes about future health services
  • your wishes about potential organ donation
  • appointment and billing details
  • any other personal information about you when a health service provider collects it

What is a health service provider?

An organisation that provides a health service and holds health information is covered by the Privacy Act 1988 (Privacy Act), even if they are a small business or providing a health service is not their primary activity.

Some examples of a health service provider covered by the Privacy Act include:

  • a general practitioner or a medical practitioner
  • a blood or tissue bank
  • a private hospital or a day procedure centre
  • a private aged care or palliative care facility
  • pathology or radiology services
  • an assisted fertility or IVF clinic
  • a dentist
  • a pharmacist
  • an allied health professional
  • a complementary medicine therapist
  • a health service provided in the non-government sector (such as a phone counselling service or drug and alcohol service)
  • a disability service provider (where they handle health information)
  • an online health service (such as counselling, advice, medicines), a telehealth business or a health mail order business
  • a gym or weight loss clinic
  • a private school or a childcare centre

Savvy Audiology is owned and operated by an Audiology Australia Accredited Audiologist who has additional qualifications in Education and Music.

Providing a Health Service

Providing a health service means doing an activity such as:

  • diagnosing or treating illness or disability
  • assessing, maintaining or improving an individual’s physical or psychological health
  • managing an individual’s health
  • recording an individual’s health to assess, maintain, improve or manage it
  • a pharmacist dispensing prescription drugs or medication

Allied Health

Allied Health describes the broad range of health professionals who aren’t a doctor, dentist or nurse. For example, they may provide a health service such as audiology, physiotherapy, podiatry, psychology, occupational therapy, optometry, social work or speech therapy

Third Parties

Where reasonable and practicable to do so, we will collect your Personal Information only from you. However, in some circumstances we may be provided with information by third parties. In such a case we will take reasonable steps to ensure that you are made aware of the information provided to us by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

  • Third parties where you consent to the use or disclosure; and
  • Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, we will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact us in writing.

Savvy Audiology will not charge any fee for your access request, but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to us that your Personal Information is up to date. We will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise us as soon as practicable so we can update our records and ensure we can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Complaints and Enquiries

If you have any queries or complaints about our Privacy Policy please contact us at:

Savvy Audiology